If your order arrives and it is damaged, not as described, or for some crazy reason just plain WRONG, we will fix it. Incorrect, damaged, or missing item[s] must be reported within 72 hours of the time the product[s] are received. If you mount it, you bought it.
Returned (undamaged) products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Deucemoto (usually within 24-48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Please contact a representative if you are unsure of sizing, color, or application for any items prior to placing your order and we will be happy to help you narrow it down to avoid potential mishaps!
After you have been cleared of inspection of a faulty product, we will issue you a prepaid label via email to print and tape on the original packaging the item came in for return.
Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.
Electronics, Hard Parts, Tools, Tires
Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Each manufacturer has its own warranty policy. Deucemoto will assist customers with their warranty; however Deucemoto does not provide any direct warranty on retail products i.e. gear, apparel, electronics, etc.
Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Please keep all original shipping containers and package material and take pictures of damage to both the box and item(s). Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims step by step to make sure you are taken care of. We only ask that customers be patient as sometimes this process can take longer than any of us would like!